Effective date: April 29, 2026 Last updated: April 29, 2026
725 Print Lab (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website at 725printlab.com or interact with our business, how we use that information, who we share it with, and the rights you have over it.
By using our website or submitting a quote request, you agree to the practices described in this Privacy Policy.
1. Who We Are
725 Print Lab is a custom apparel printing company based in High Point, North Carolina. We provide screen printing, embroidery, and direct-to-film (DTF) printing services for businesses, schools, athletic teams, events, fundraisers, and nonprofits.
Contact: 725 Print Lab 1323 Dorris Ave High Point, NC 27260 Email: customerservice@725printlab.com Phone: (336) 854-8682
2. Information We Collect
We collect information in the following ways:
Information you give us directly. When you submit a quote request, place an order, contact us by phone or email, or correspond with us, you may share:
- Your name, business or organization name, email address, phone number, and mailing or shipping address
- Project details such as garment type, quantity, sizes, colors, and timeline
- Artwork and design files you upload or send us
- Billing information, which is processed by our payment processor (we do not store full credit card numbers on our servers)
- Any other information you choose to share in messages or forms
Information we collect automatically. When you visit 725printlab.com, our hosting provider, content delivery network, and analytics tools may automatically collect:
- IP address, browser type and version, operating system, and device information
- Pages visited, referring URLs, time spent on pages, and links clicked
- Cookies and similar technologies (see Section 6)
Information from third parties. If you reach us through a third-party platform (for example a Google search ad, a social media link, or a referral), that platform may share limited information about how you arrived at our site.
3. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and communicate with you about your project
- Prepare digital proofs and produce your apparel order
- Process payments and issue invoices
- Coordinate pickup or shipping of finished orders
- Provide customer support before, during, and after production
- Improve our website, services, and customer experience
- Comply with legal obligations such as tax and accounting recordkeeping
- Prevent fraud and protect the security of our website and business
- Send occasional service-related emails (such as order updates) and, if you opt in, promotional emails about new services or seasonal offers
We do not sell your personal information to third parties.
4. How We Share Your Information
We share information only with parties that help us run our business or that we are legally required to share with. These include:
- Payment processors that handle billing on our behalf. They receive payment information directly through secure channels and process it under their own privacy policies.
- Shipping carriers (such as USPS, UPS, or FedEx) when an order is shipped. They receive the recipient name, address, and package details.
- Website hosting and infrastructure providers that operate our site and email systems, including GoDaddy (web hosting and domain registration), Cloudflare (DNS and content delivery), and Google Workspace (email).
- Analytics providers such as Google Analytics, which help us understand how visitors use our website.
- Professional advisors such as our accountants and attorneys, when needed to operate the business.
- Government agencies, courts, or law enforcement when we are legally required to disclose information, such as in response to a subpoena, court order, or tax filing.
- A successor business in the event of a sale, merger, or transfer of our business assets, in which case the successor will be bound by this Privacy Policy or notify you of any changes.
We do not share your artwork files or project details with anyone outside our production team or these necessary service providers.
5. Customer-Supplied Artwork and Files
When you upload or send us artwork files, we use them only to produce the apparel you have ordered or requested a quote for. We may retain copies of your artwork files in our production records so we can reorder or reproduce items for you in the future. If you would like us to delete your artwork files, you can email us at customerservice@725printlab.com and we will remove them from our systems within a reasonable time, except where we are required to retain them for legal or accounting purposes.
You are responsible for ensuring that you have the right to use any artwork, logos, trademarks, or copyrighted material you send us. See our Terms and Conditions for more detail.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies to function properly and to help us understand how visitors use the site. These include:
- Strictly necessary cookies that allow the site to function, such as session and security cookies.
- Analytics cookies from services such as Google Analytics that help us see which pages are popular and how visitors navigate the site. These cookies do not identify you personally.
- Functional cookies that remember your preferences during a visit.
Most browsers let you refuse or delete cookies through your browser settings. If you disable cookies, parts of the site may not function as intended.
7. Data Retention
We keep personal information only as long as we need it for the purposes described in this Privacy Policy or to meet legal, accounting, or tax requirements. Quote requests and order records are typically retained for the duration of our business relationship plus a reasonable period afterward to handle reorders, returns, warranty claims, and legal recordkeeping. After that period we will delete or anonymize the information.
8. Security
We use reasonable physical, administrative, and technical safeguards to protect the personal information we hold, including encrypted connections (HTTPS) on our website, password protection on our internal systems, and limited access to customer information. No method of transmission over the internet is completely secure, however, so we cannot guarantee absolute security.
9. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you and request a copy
- Correct information that is inaccurate or out of date
- Delete your personal information from our systems (subject to legal recordkeeping requirements)
- Opt out of promotional emails by clicking the unsubscribe link or replying to ask us to stop
- Restrict or object to certain uses of your information
To exercise any of these rights, contact us at customerservice@725printlab.com. We will respond within a reasonable time and may need to verify your identity before acting on your request.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California rights, contact us at the email above.
10. Children’s Privacy
Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it.
11. Third-Party Links
Our website may contain links to third-party websites such as social media platforms or industry resources. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before sharing information with them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be posted on this page and, where appropriate, communicated to you by email. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
725 Print Lab Email: customerservice@725printlab.com Phone: (336) 854-8682 Mailing Address: 1323 Dorris Ave, High Point, NC 27260